Return and Refund

We want you to be completely satisfied with your purchase.

This page restates the return, refund, and warranty terms in our Terms and Conditions of Sale. Those terms govern if there is any difference.

Returns and Refunds

Except for products designated on the website as non-returnable, or listed below, we will accept a return for a refund of the purchase price, less the original shipping and handling costs. The return must be made within 30 days of delivery, and the products must be returned in their original condition.

To return products, contact us at support@practicalbaby.com for return instructions.

The following items are non-returnable:

• Products that are customized or personalized via laser etching or otherwise.
• Products that have been used.
• Products that have been damaged by the consumer.

You are responsible for all shipping and handling charges on returned items, and you bear the risk of loss during shipment. We recommend that you insure the return shipment and use a carrier that can provide proof of delivery.

Refunds are processed within approximately three business days of our receipt of your merchandise and are credited to the same payment method used for the original purchase. We offer no refunds on products designated on this website as non-returnable.

Limited Warranty

During the warranty period, products purchased from the website will be free from defects in materials and workmanship. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

The warranty extends only to the original purchaser. It starts on the date of purchase and lasts for one year. The warranty period is not extended if we repair or replace a product.

The warranty covers defects in materials and workmanship. It does not cover damage due to:

• transportation;
• storage;
• improper use;
• failure to follow the product instructions or to perform any preventive maintenance;
• modifications;
• combination or use with any products, materials, processes, systems, or other matter not provided or authorized in writing by us;
• unauthorized repair;
• normal wear and tear; or
• external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

For a defective product during the warranty period, we will, at our discretion, either repair or replace the product (or the defective part) free of charge, or refund the purchase price. If we repair or replace the product, we will pay the shipping and handling fees to return it to you.

To obtain warranty service, email support@practicalbaby.com during the warranty period. Include your order number, a description of the issue, and any other details relevant to the claim.

Our responsibility for a defective product is limited to repair, replacement, or refund as described above. Questions about how a warranty dispute is handled are covered in the Terms and Conditions of Sale.